Business Phone System Features

Give your business the call center it needs, with features designed to increase your sales opportunities, improving communication with your customers and team collaboration.

Call Forwarding

Business Phone Numbers

Live Calls Button

Team Collaboration

Forward Your Toky Calls to Your Personal Phone Number

Are you constantly moving but still need to handle business calls? No problem, your customers can call you from a browser or to your business phone number and you will be able to get the call on your cell phone.

Get a Local Phone Number in More Than 60 Countries

Be local to your customers. We allow you to buy local numbers around the world, in hundreds of cities. We know your customers aren't always on their computers, so we are giving you another choice to always be reachable.

A Call Button for Your Site

Turn visits to your website into calls to your call center. Add a button that can be static or floating, and your customers will be able to call you with one click, without even leaving your site.

Multiple Agents

You can add any number of agents, group them, and make them handle calls selectively. They also have their own phone extension to receive direct external calls or internal team calls.

Easy-to-Use Cloud Phone Services

Use Toky from a laptop, tablet, or mobile phone anywhere in the world and take advantage of all our features without depending on specific devices or complex installations.

High Availability

Always trust your business phone system with servers in key parts of the world, connected to give you a reliable, safe, and high-quality service.

A Big Array of Features at Your Disposal, All Designed to Improve Your Sales, Support and Customer Service Processes

All Features

Call Features

User Features

Messaging Features

Reliability Features

Applications

International Phone Numbers

We have more than 60 countries on the list, and hundreds of cities.

Phone Trees (IVR)

An Interactive Voice Response (IVR) is a menu that allows customers to directly contact the agent or group of agents best suited to their needs using the numeric keypad in their telephone.

Simultaneous Calls

Receive all the simultaneous calls you need. It is only constrained to the amount of agents you have.

Welcome and Voicemail Greetings in Several Languages

We have pre-recorded audio messages in several languages, and if you don't like them, you have the option to create and upload your own or simply remove them.

Call History

Every made and received call on a searchable list.

Call Filters

Set the times and days your business is open and available to take calls.

Call Transfer

Not the right person to handle the call? It's okay, you can transfer the call to someone else in your team.

Calls on Hold

Put any call on hold when you need to find information to answer a customer’s request or when you need to talk with your team before giving a response.

Voicemail

Your customers can leave you a voice message when you're not available or when they call outside of office hours.

Integrations

Connect Toky with your website, CRMs, your existing phone system, the business apps you’re already using and much more.

SMS

Toky allows you to send and receive text messages with your customers using your business line.

Bulk SMS

Send bulk SMS messages from Google Sheets using Toky. Reach customers everywhere with a single click and at affordable rates.

Reports

Get real-time insights from dashboard reports and leverage relevant metrics to improve your business communications.

Speech to Text

Use our audio to text converter to transcribe from your call recordings. Have the transcripts delivered via email or to your CRM system of choice.

Forward to Cell Phones and Landlines

Internet outage at your office? Or are you always on the move? It's alright, with this feature, you will never miss a call.

Call Button for Your Site

It can be static or floating, and your customer doesn't have to leave your site to call you.

Fax to Email

Your customers can send faxes to your business phone number and Toky will email them to you as a PDF file.

Call Recording

Do not lose important information about your customers' conversations, enable the automatic recording of inbound and outbound calls. Convert the audios into text for more information and listen to them when you need.

Voicemail Drop

Stop wasting time repeating yourself each time you leave a voicemail, use a prerecorded message. Click on the Voicemail Drop button and Toky will leave the message for you, that way you can continue to make calls.

Power Dialer

Create campaigns with Toky’s power dialer to call your leads more efficiently and increase your sales.

Notes and Tags for Calls

Add notes and tags to your calls to group them and analyze your support and sales processes.

Call Monitoring

Monitor your agents' calls in real time to evaluate the quality of their service and use the whisper feature to help them in an important call, or to train them.

Access Levels

You can restrict some users from doing or viewing things you don't want, with admin and regular user roles.

Easy Configuration

Adding and removing users can be done in as little as two clicks.

Agent Groups

Create teams of agents and add agents to groups in charge of handling a particular kind of calls.

Toky for Android and iOS

Handle your Toky calls while on the move from any part of the world using the Internet.

Toky for Windows, Mac, and Linux

Make and receive calls more efficiently with our desktop apps.

Google Chrome Extension

Turn your browser into a telephone and make calls on nearly any desktop with Google Chrome.

Developer API

Use the Toky REST API and our webhooks and connect Toky with your own applications to synchronize call information, send SMS and much more.

Encrypted Calls

We use industry-standard security protocols in all our calls.

Servers All Around the World

To improve call quality, we have servers in North America, South America, Europe, and Asia.

A Growing List of Features That’s Always Evolving

Toky is constantly developing new features to help your business.